Our General Conditions of Sale:

Every customer is supposed to know and accept our general terms and conditions of sale and payment. Purchase conditions do not apply unless a prior written agreement has been made.

Additional agreement: an agreement whereby the consumer acquires products, digital content and / or services in connection with a distance contract and these goods, digital content and / or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;

Reflection period: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person who does not act for purposes related to his trade, business, craft or profession;

Day: calendar day;

Digital content: data that is produced and supplied in digital form;

Duration agreement: an agreement that extends to the regular delivery of goods, services and / or digital content during a certain period;

Durable data carrier: any tool – including e-mail – that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that future consultation or use during a period that is tailored to the purpose for which the information is intended and which allows unaltered reproduction of the stored information;

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;

Entrepreneur: LABEEUW sprl that offers products, (access to) digital content and / or services to consumers remotely;

Distance contract: an agreement concluded between the entrepreneur and the consumer in the context of an organized system for distance selling of products, digital content and / or services, whereby up to and including the conclusion of the agreement, exclusive or joint use is made of one or more techniques for distance communication;

Model withdrawal form: European model withdrawal form annexed to these conditions. This appendix does not have to be made available if the consumer has no right of withdrawal with regard to his order;

Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having to be in the same room at the same time.

1. Our Identity

Labeeuw bvba

Beeklaan 73

B 8500 KORTRIJK

BELGIË

BE 0436099132

RPR Gent, Afdeling Kortrijk : 117.134

Telefoonnr : 056 25 82 82

Other Country 00 32 56 25 82 82

Email : info@labeeuw.com

2. Products and services

3. Prices

4. The agreement

The agreement is concluded, subject to the provisions, at the time of acceptance by the consumer of the offer and compliance with the associated conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately electronically confirm receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur can inform himself within legal frameworks – whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.

At the latest upon delivery of the product, service or digital content to the consumer, the entrepreneur will send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

1. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
3. information about guarantees and existing after-sales service;
4. the price including all taxes on the product, service or digital content; insofar as applicable the delivery costs; and the method of payment, delivery or implementation of the distance contract;
5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite;
6. if the consumer has a right of withdrawal, the model withdrawal form;

In the event of an extended transaction, the provision in the previous paragraph only applies to the first delivery.

5. Exercise of the right of withdrawal by the consumer and costs thereof

If the consumer makes use of his right of withdrawal, he will report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.

As soon as possible, but within 14 days from the day following the notification referred to in General Terms and Conditions, the consumer will return the product, or hand it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.

The consumer returns the product with all accessories supplied, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

The consumer bears the direct costs of returning the product. If the entrepreneur has not reported that the consumer must bear these costs or if the entrepreneur indicates to bear the costs himself, the consumer does not have to bear the costs for return.

If the consumer withdraws after first expressly requesting that the provision of the service or the supply of gas, water or electricity that have not been made ready for sale commences in a limited volume or certain quantity, commences during the cooling-off period, the consumer is the entrepreneur. amount due that is proportionate to that part of the obligation that was fulfilled by the entrepreneur at the time of withdrawal, compared to the full fulfillment of the obligation

The consumer does not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium, if:

prior to delivery, he has not expressly agreed to commence performance of the agreement before the end of the cooling-off period;

he has not acknowledged that he loses his right of withdrawal when giving his consent; whether the entrepreneur has failed to confirm this statement from the consumer.

If the consumer makes use of his right of withdrawal, all additional agreements will be terminated by operation of law.

You return the items at your expense and risk to:

Labeeuw bvba

Beeklaan 73

B 8500 KORTRIJK

BELGIË

As soon as the return is in our possession, we will check whether it meets the return conditions and will inform you of our decision by email. If it meets the return conditions, we will credit you for the full amount. The return costs, however, remain at your expense.

If an item differs slightly from the return conditions, we can accept the return but the costs of the depreciation will be charged to you.

If the item does not meet our return conditions, however, you remain the owner of the product and it must be collected within 14 days. If necessary, we can have it shipped at your expense. If the refused return remains with us after 3 weeks, you will be informed that we are no longer responsible for the product and storage costs will be charged.

6. Exclusion of right of withdrawal

An item is only accepted as a return if it meets all our return conditions. Any irregularity can lead to a rejection of the return:

The products must be complete and complete; ie: with all accessories, parts, manuals and documentation.

The articles must be undamaged and in the original (undamaged) packaging. Under no circumstances may the items show signs of use, they may only be viewed as would be the case in a physical store. If you nevertheless install and / or use the products, this means that you accept the articles.

The original packaging must always be in at least one outer packaging. (box in a box)

The original packaging must not be smeared in any way (eg by labels, damage, described, etc.)

After receiving the return document, you have 14 calendar days to deliver the items.

Exceptions:

The right of withdrawal does not apply to products that are custom-made for the customer, custom-made or to products that are clearly intended for a specific person.

The right of withdrawal does not apply to items that are used, damaged or incomplete.

The European right of withdrawal does not apply to business customers (i.e. customers with a company name and / or VAT number).

The European right of withdrawal applies only to orders delivered in the 28 EU Member States + Iceland, Liechtenstein and Norway.

7. Obligations of the consumer during the reflection period

During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The starting point is that the consumer may only handle and inspect the product as he should in a store.

The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes further than allowed in paragraph 1.

The consumer is not liable for depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

8. Obligations of the entrepreneur in case of withdrawal

If the entrepreneur makes the notification of withdrawal by the consumer electronically possible, he will immediately send a confirmation of receipt after receipt of this notification.

The entrepreneur reimburses all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay, but within 14 days following the day on which the consumer reports the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.

The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

9. Payment terms

All invoicing, payments and refunds are always in Euro. In the event of a refund, the original amount will always be refunded.

The invoices are payable in advance, cash on delivery or in cash if paid on account of

LABEEUW bvba, IBAN : BE58 3850 0982 7779, BIC  :  BBRUBEBB.

If an invoice is not paid on the payment day, a notice of default will follow. Interest is charged at 10% years. In case of disputes, only the courts of Kortrijk are competent.

10. Complaints

Every complaint must be sent to us by registered mail within 3 days of delivery. After this period, the articles sent are assumed to have been approved. The packaging materials must be kept for inspection. The customer will receive a period within 5 working days in which he will receive a proposal to resolve the dispute from the seller.

11. Privacy Policy

LABEEUW bvba, manufacturer and seller of lighting respects Belgian and European legislation regarding the protection of personal data and privacy.

All data collected on this website is used only to improve our service and to inform you about our products and services. Under no circumstances are they passed on, sold or rented to third parties.

Personal data:

LABEEUW bvba, manufacturer and seller of lighting does not keep a separate database of ordinary visitors to the website. Of course, data is kept of visitors who place an order via this website. These data are required in order to process an order administratively correctly. Everyone is always entitled to inspect and change his or her personal data. Please contact the responsible person, Tom Labeeuw, for the processing of the personal data.

Distribution to third parties:

None of the information acquired on this website is passed on to third parties.

Cookies:

This website works with cookies. These are small text files that are stored on the user’s PC in order to guarantee the technical operation of this website. The data stored herein is limited to the technically required minimum. Each user can always delete his or her cookies.

E-mail:

This website does not work with forms sent by e-mail. The data that LABEEUW bvba, manufacturer and seller of lighting receives when you manually send us an email, may be stored in an address book, but will not be passed on to third parties without your permission. After requesting LABEEUW bvba, manufacturer and seller of lighting, you have the right to consult your address book data and to request changes at any time, in accordance with the applicable law. Please contact the responsible person, Tom Labeeuw, for the processing of the personal data.

Statistics:

Statistics are kept for the visitors of this website for the website of Labeeuw.com. Below the data that are included for this:

Date & time of visit, operating system and internet browser, host, domain and which pages were opened during your visit.

12. Judiciary

The Belgian court applies. In case of disputes, they are only competent in the courts of Kortrijk. Labeeuw bvba and / or its representatives can in no way be held liable and / or responsible for claims.

In the event of an out-of-court settlement of the dispute, the Consumer Ombudsman Service of the FPS Economy is authorized to receive any request for out-of-court settlement of consumer disputes.

https://economie.fgov.be/sites/default/files/Files/Entreprises/Buitengerechtelijke-regeling-consumentengeschillen-lijst-gekwalificeerde-entiteiten.pdf The latter, in turn, will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl.

In case of disputes of a cross-border nature, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr.

13. Warranty and guarantee

The warranty period is standard 2 years on the luminaires, not on light sources and batteries.

Warranty is excluded for visible defects from the acceptance of the goods in our warehouses. This guarantee is limited to replacement by equivalent goods, whereby any consequential damage and any costs such as transport, insurance are borne by the buyer.

The guarantee lapses if the maintenance instructions / manual communicated with the goods have not been complied with, if the product supplied has been misused or if the customer has had changes made without our express permission.

Labeeuw bvba can never be held liable for non-written promises.

Labeeuw bvba cannot be held liable for damage to equipment or installations due to weather conditions such as storm, snow, hail, water penetration, lightning strike, etc ..; defects caused by overvoltage of the electricity grid; defects caused by incorrect connection of appliances and cabling by the customer; wear or failure due to negligent maintenance, overheating due to use of an excessive wattage incandescent lamp or halogen lamp; indirect costs caused by the failure of the defective item.

The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement and / or government regulations.

An arrangement offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can assert against the entrepreneur under the law with regard to a shortcoming in the fulfillment of the obligations of the entrepreneur. and / or the distance contract.

• European platform for online dispute resolution:
  https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=NL